An investigation into the relationship between practitioner non verbal communication and patient satisfaction at first consultation
Item
- Title
- An investigation into the relationship between practitioner non verbal communication and patient satisfaction at first consultation
- Author(s)
- Curphey Elizabeth
- Abstract
- This is a study to investigate the relationship between practitioner non-verbal communication and patient satisfaction at first consultation.The study consisted of1. The first part of the consultation, the case history, being video taped. 2. The patient being given a satisfaction questionnaire to complete. 3. The videos being watched and coded according to certain criteria. Ten new patients presenting to the British School of Osteopathy were recruited for this study and ten different student osteopaths were video taped taking their case histories. The three types of non-verbal communication considered were head leans, forward body leans and open palm gestures. The main findings are that there is no correlation between patient satisfaction and non-verbal communication when considering open palm gestures and head leans, and that there is a negative correlation between forward body leans and patient satisfaction.The results were interesting as they were very unexpected and the author hypothesised as to why they may have occurred. Criticisms of the study include:The sample size is too small. The author felt that at least another 10 patients should have been interviewed as correlations may have occurred with more data. The study considered only one aspect of the consultation process (non-verbal communication). It may be that there are many other factors which are important in patient satisfaction, including verbal communication, patient expectations and personality. The study demonstrated that patients are not entirely satisfied with their consultation, and the author believes that any further studies into patient satisfaction would need to look at a much wider spectrum of factors in order to understand why this is the case.
- Abstract
- presented at
- British School of Osteopathy
- Date Accepted
- 1999
- Date Submitted
- 11.8.2000 00:00:00
- Type
- undergraduate_project
- Language
- English
- Submitted by:
- 62
- Pub-Identifier
- 12232
- Inst-Identifier
- 780
- Keywords
- Body Language,Patients-Interviewing,Communication,Consultation,Doctor-Patient Relationships
- Recommended
- 0
- Item sets
- Thesis
Curphey Elizabeth, “An investigation into the relationship between practitioner non verbal communication and patient satisfaction at first consultation”, Osteopathic Research Web, accessed April 29, 2024, https://www.osteopathicresearch.com/s/orw/item/2234