Why patients don’t come back
Item
- Title
- Why patients don’t come back
- Author(s)
- Alexander Louise
- Abstract
- This project was aimed at discovering if there was a comparable difference in the consultation experiences of new patients who came back for further treatment with those who did not. This was done via a specially designed questionnaire sent out to 200 patients: 100 patients who did return after their initial consultation, and 100 patients who did not. The questionnaire consisted of specific Yes/No questions about what happened during the consultation, 5-point satisfaction responses, and a qualitative comments section. Results from the returned questionnaires showed that satisfaction was generally very high for both groups. Significance was set at p<0.05 and three factors achieved this: Group 2 (non-returns) stated the physical examination lasted too long, they did not enjoy their experience at the BSO, and they would not return to the BSO with another problem. Group 2 also waited longer for the student to return and received fewer minutes of treatment. The most common reasons given for not returning were time restraints and work commitments. Reasons given for returning were symptom relief and good ability of the student. Problems encountered by the patient were more likely to be due to the individual relationship between the student and the patient than with the BSO procedure. As with all satisfaction studies the problems of bias arose, i.e. patients who returned the questionnaire were more likely to be satisfied, therefore it is uncertain whether the results represent a true cross-section of experiences and only limited conclusions can be drawn.
- presented at
- British School of Osteopathy
- Date Accepted
- 2000
- Date Submitted
- 31.7.2000 00:00:00
- Type
- undergraduate_project
- Language
- English
- Submitted by:
- 62
- Pub-Identifier
- 12149
- Inst-Identifier
- 780
- Keywords
- Consultation,Doctor Patient Relationships,Patient Expectations,Patients,Patient Satisfaction
- Recommended
- 0
- Item sets
- Thesis
Alexander Louise, “Why patients don’t come back”, Osteopathic Research Web, accessed April 28, 2024, https://www.osteopathicresearch.com/s/orw/item/2300